Global B2B buy sell marketplace: http://www.bytrade.com
A Diverse Type Of Post
For those of you who follow my posts, I regularly deal with business mechanics and less on the positive mental attitude. But I believed it might be a good idea to write about one of the most fundemental issues there is in driving success. There is no doubt that there are people who've risen to the top with their business's and had a bad attitude, however it truly is the rare exception.
If you think about it, a bad attitude will get you in trouble before you start the day. If you observe the world from a negative viewpoint it is going to impact the way you treat clients, staff, vendors and partners. That negative treatment will effect your ability to get their support and buy in on your ideas, plans, strategies and execution of those plans. It may also cause your clients to shy away as well.
The sad part is that more often than not, we do not even realize how negative we are until we stand back and consider it.
Folks Can Sense A Positive Attitude Or A Negative One
It's amazing how well people can actually sense your attitude. They also can sense your degree of self-confidence as well. I used to believe that all that stuff about standing up straight when you're talking on the phone or making sure you smile when you talk did not make any sense until I tried it.
Because I worked with high end businesses, selling multimillion dollar software packages, it was tough to generate appointments on the phone. So, I figured I had nothing to lose by standing up, getting dressed up to make the call and thinking positively about how the outcome was going to go. I was surprised, because starting that day and every day after that when I was on the phone, I had no trouble getting appointments set up. I'm not going to say that every one I talked to was ready to meet with me. But I was able to get several appointments set up every day that I got on the phone. Prior to that, I used to be lucky if I obtained one appointment in a full day of calling.
A Story Regarding Attitude
I heard this story from one of my mentors when I was still a young guy (that was a long time ago). He talked about a new salesman who had joined his company. In an attempt to assist all of their new sales people build confidence, they'd send them to the headquarters of a customer that will always purchase something.
Doing that would give the salesperson a first sale and help them begin to build a positive attitude. Before each salesperson visited the office to close their "in the bank" contract, they were told, that under no circumstances to take no as an answer form the potential client. They were advised to stick with it because the client would ultimately purchase, if you just stayed with it.
The new salesman was no different. They gave him the address and sent him on his way. At the back of his mind the salesperson kept saying to himself, this buyer will buy, just don't take no for an answer. So when he arrived at the office, he sat down with the buyer and from the minute he began to discuss his product line they locked horns. It was a real duel of wits.
The potential client kept saying no and the salesperson kept thinking of ways to keep the conversation going and coming up with a way to add value for the client using the products he had to sell. Well, it was a long battle, but after 4 hours, the salesman won the buyer over and left with a modest order and a pat on the back from the client. In fact the client told the new salesman that he appreciated his approach and wanted him to come back in a couple of weeks to discuss some other products that he would need.
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