Making Work More Comfortable

Global online B2B marketplace : http://www.bytrade.com

 

By Kate Rogers

Small Business of the Day: Office Relief

Who: E-commerce manager Mike Harrell, 33, @office_relief

What: Ergonomically correct office furniture

When: 1991

How: Harrell said Office Relief founder and president Paul Blaubach got the idea to start the business while selling glare screens for computers part-time in the 1990s.

"He was trying to become a fireman, and customers would ask him for (other products) and it grew into what it is today," Harrell said.

Where: San Leandro, Calif.

Biggest lesson learned from a customer: "How to adapt the business—being able to change to meet our customers' demands," he said. "It's not being so rigid. We are willing to make a change to how we do things if a customer is really adamant about having something done a certain way."

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